Winnies Cookies
™ believes in providing a safe and secure shopping experience for all of our customers. Winniescookies.com takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.
When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Winniescookies.com uses the most advanced form of SSL software available: 128-bit encryption.
Winniescookies.com accepts the following credit cards: American Express, Discover/Novus, MasterCard, VISA. No COD's.
Only charged to California residents.
If you have a question about credit card charges relating to your order (such as refunds, issued credits, double charges, etc.), you can contact a customer service representative via e-mail at customerservice@winniescookies.com or call us at (800) 810-9466.. If you have any questions about your MasterCard, VISA, or American Express, please contact your credit card company directly.
Our standard shipping method is UPS Ground. Customers living in the U.S. and U.S. territories should receive their orders within 1-2 weeks. These services are not available to P.O. Boxes or APO/FPO addresses.
Upon completion of your order, a screen will appear that confirms your order. In addition, an e-mail confirmation, with a summary of your order and order number.
Contact us at sales@winniescookies.com, or call us at (800) 810-9466.
Merchandise must be returned within 21 days of purchase (a 25% restocking charge will be applied for items returned after 21 days). Please return with copy of invoice and indicate reason for return and how to be refunded. If payment was made by credit card we will issue a credit back to your card. Special order items cannot be returned.
Return To:
Winnies Organic Animal Products, LLC
3860 Industrial Way, #1
Benicia, CA 94510
In a few areas on our web site we ask you to provide personal information (ie. name, address, telephone, e-mail), we will never sell or rent your telephone or e-mail information to third party marketers. We ask for your billing address, which we use to authorize your credit card. Periodically, we may make customer address information available to providers of products that we think may be of interest to you. If you prefer to exclude your name from third party mailings, you can call us at (800) 810-9466 USA or e-mail us at customerservice@winniescookies.com.
