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Shipping & Returns

To edit this page simply login to the control panel, click the Website Content tab and choose the View Web Pages option. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping
We Ship FedEx ground or upon request for an additional fee Fed Ex express.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. The distance you are from CA will determine the time in transist from 3 to 7 business days.  Shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are based on weight and dimensional. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Winnies Organic Animal Products, LLC 3860 Industrial Way, #1 Benicia, CA 94510 USA 707-748-0341